High rankings in overall franchisee satisfaction and performance lead recent independent survey.
There’s no better way to understand a franchise than by speaking with their franchisees. These honest conversations provide unique insights into the brand and how the franchisor/franchisee relationship works. It’s no wonder that when Franchise Business Review wanted to find the Best Franchise Opportunities for 2018, they went straight to the source: current franchisees.
Lennys Grill & Subs was among the 307 franchise brands participating in the study, which focused on assessing overall franchisee satisfaction and performance. More than 28,000 franchise owners across the country participated by responding to 33 questions about their experience in critical areas of their franchise systems, including training and support, operations, franchisor/franchisee relations and financial opportunity.
Based on franchise owner responses, it’s no surprise that Lennys Grill & Subs was listed as one of the top franchises of 2018. Currently, Lennys has more than 100 units open or under development with startup costs ranging between $188,216 - $396,146. And no matter how big the sandwich brand gets, Lennys’ No. 1 focus continues to be franchisee success.
“The ongoing support we provide franchisees is very intentional — we have one of the most robust training programs in the fast-casual segment,” says Jennifer Benjamin, Vice President of Franchise and Market Development. “Our leadership team is committed to utilizing their diverse skillset to support franchisee growth and development wherever it’s needed. We are always willing to listen and evolve with the needs of our franchisees because we know our purpose is to ensure our franchisees are successful.”
Lennys’ franchisees acknowledge that much of their success is due to the support provided by the corporate team. Take it from Dhara Patel, Lennys franchise owner in Detroit, Michigan: “I never thought of myself being a business owner or my own boss and knowing that my success depends 100% on me only makes me work that much harder. But it is a two-way street, and you need a great coach to mentor you. Lennys corporate team is nothing short of that. They have answers to all of your questions. They provide help with paperwork, marketing, IT issues, business questions, real estate and construction; they do it all.”
Thanks to a leadership team that acknowledges the fact that their franchisees come from many different backgrounds, Lennys’ has designed its robust training program is to cater to first time entrepreneurs with little or no restaurant background, or to those who have many years of prior restaurant experience.
“Although some of our franchisees have prior experience in the restaurant industry, we know that others aren’t experts in this category,” Benjamin says. Entrepreneurs buy a franchise so that they can be in business for themselves, but not by themselves. Prior to opening, franchisees attend a 4-week training program at one of our certified training restaurants. We also provide on-site training prior to and after opening your restaurant, as well as ongoing online training modules and marketing support to ensure they are successful. As the brand continues to grow, they are focused on expanding in the Southeastern and South-Central United States. If you’re interested in joining a team committed to delivering an outstanding food experience with genuine hospitality, contact Lennys today!